profiterole patisserie logo
0

Frequently Asked Questions - Profiterole Patisserie

Find answers to all your questions about Profiterole Patisserie's delicious cakes. From ingredients to custom orders, explore our FAQs for everything you need to know.

  • Do you have next day delivery?

    We do next day delivery for most of our cakes. You just need to order by 5pm. You wil receive an email confirmation as soon as you order.

  • What is the delivery time for cakes?

    Delivery time for cakes will be between 9-4pm everyday. You can refrigerate the cake up to 12 hours before eating and still maintain the freshness.

  • Where in Sydney do you deliver?

    We delivery Sydney-wide only. We do not delivery outside of Sydney. If your postcode does not work at checkout, then unfortunately we don't deliver to that location

  • Do you do same day pick-up?

    Yes, we do. Only if you order one of our listed cakes and do it 3hrs before pick up. For all custom orders, you will need to contact the closest pick-up store.

  • Where are the stores I can pick-up from?

    You can pick up from one of our five stores: 

    Guildford, Strathfield, Kingsford, Penrith and Mays Hill.

  • Do you do custom cake orders?

    Yes we do. To place your custom order go to this page to place it or add your details here and we'll get back to you soon.

  • Do you do wedding cakes?

    Yes we do. We have a good range of beautiful wedding cakes. See the range here. If you have a specific request, send us as much details here.

  • Do you have gluten-free, dairy-free, halal or vegan cakes?

    We have cakes for all these options. All our cakes are Halal. Enjoy!

  • Can I cancel my order?

    Yes you can. But you must give us 48hrs notice or we cannot accept your cancellation.

  • Can I change anything from my order?

    If you require changes, please let us know 48hrs before the pick-up or delivery time.


    For urgent changes, please send the request to the correct store in this form here. 

  • How far in advance should I place my order for a profiterole cake/tower?

    It's best to place your order at least 48 hours in advance to ensure availability and freshness. However, for large orders or custom designs, we recommend ordering 1-2 weeks in advance.

  • Can I customise my profiterole cake/tower?

    Absolutely! We offer customization options for our profiterole cakes and towers. You can choose flavors, toppings, and decorations to suit your preferences. Contact us for more details.

  • How should I store my profiterole cake/tower upon delivery?

    Upon delivery, it’s best to store your profiterole cake/tower in a cool, dry place. If you’re not serving it immediately, keep it refrigerated and take it out 30 minutes before serving to allow it to come to room temperature.

Still have a question?

Fill out the form, and we'll respond quickly to assist you.

Contact Us

Share by: